Terms and conditions

The project «quests from Tours at 15:15» — hereinafter referred to as the Project (copyright holder — CitiQuests International BV, Netherlands, hereinafter referred to as the Company), within which users, among other things, are provided with information services for booking quests in the cities listed on the Project website https://questeri.com (hereinafter referred to as the website), the Company also promotes the Project and provides information support services for the Project.

Information services of the Project (hereinafter referred to as the Services) are represented by the official website https://questeri.com and Questeri applications for Android and iOs platforms. You can download Questeri applications only through the official distribution channels of the platforms — GooglePlay and AppStore.

This User Agreement (hereinafter the «Agreement») describes the conditions for the provision of services through the Services.

A user of the Service is a person using the services of the Project. The user guarantees that he is an adult and capable individual or an authorized representative of a legal entity. All information provided and published by the User is accurate, truthful, fair and reliable. The user undertakes to act within the framework and in accordance with this Agreement.

By making a reservation using the Project Service, the User thereby accepts the terms of this Agreement. Please do not use the services of the Project if you do not agree with the terms of this Agreement. The project reserves the right to amend the Agreement (including with respect to the cost of quests) unilaterally without prior notice at any time, and the changes are considered valid from the moment they are published on the website.

The project is not responsible if inaccurate information posted by the User on the site entails direct and (or) indirect losses to third parties, or the User himself.

For informational purposes, the Project Service contains photographs and texts (hereinafter referred to as materials), the copyright holder of which is the Company, or third parties who have granted such rights to the Company, or photographs and texts posted in the public domain on the public Internet without indicating restrictions on their use by the authors. If you believe that any material violates your copyright, please send documents proving your authorship to the email address info@questeri.com — and the Project will consider them as soon as possible and, in the event of a violation of rights, immediately will exclude material from the Project website. All photographs posted on the Service are for informational purposes only or to accompany the accompanying headline or text.

The User understands and accepts that the Project has the right to change or terminate the Service with or without prior notice, and that the Project is not responsible to the Users or a third party regarding the suspension or termination of the Service. The project does not guarantee that the Service will meet the subjective perceptions and expectations of the User; that the Service will work without interruptions and technical errors.

Payments. Payment by credit card online

Our Service is connected to Internet acquiring, and you can pay for services with a Visa or Mastercard. After confirming the selected service, a secure window will open with the payment page of the CloudPayments processing center, where you need to enter your bank card details. For additional authentication of the cardholder, the 3D Secure protocol is used. If your Bank supports this technology, you will be redirected to its server for additional identification. For information on the rules and methods of additional identification, check with the Bank that issued your bank card.

Online payment security guarantees

CloudPayments processing center protects and processes your bank card data in accordance with PCI DSS 3.0 security standard. Information is transferred to the payment gateway using SSL encryption technology. Further transmission of information takes place over closed banking networks with the highest level of reliability. CloudPayments does not share your card details with us or other third parties. For additional authentication of the cardholder, the 3D Secure protocol is used. All transactions with payment cards are carried out in accordance with the requirements of VISA International, MasterCard and other payment systems.

The personal information you provide (name, phone, e-mail, credit card number) is confidential and not subject to disclosure. Your credit card details are transmitted only in encrypted form and are not stored on our web server.

In case you have questions about the perfect payment, you can contact customer support by e-mail support@cloudpayments.ru.

Terms of prepayment for services.

The user pays for the purchase of the quest upon confirmation of the order in the Service. Unpaid purchases will be canceled.

All prices in the Service are indicated in Euros and include VAT. Before full or partial payment (with the possibility of additional payment on the spot), the user sees the final amount of all payments. The Project cannot and will not charge any other surcharges, fees or commissions. After paying for the order, all information, namely: the date of performance of the services, the amount already paid, the amount of the surcharge on the spot (if any) is automatically sent to the email of the Project and the user, and is the official confirmation of the transaction and guidance in case of disputes.

After the end of the booking, the User gets access to the quest, the ability to complete the quest tasks and follow the quest script.

Change of booking, refund of payment for services

Cancellation of an order with a full refund of the paid amount is possible within 48 hours from the date of purchase, provided that the User has not used the quest.

To do this, you need to send a letter of cancellation (changes in the date and / or number of participants) to the email address booking@questeri.com from the email address specified when booking on the website, listing in the letter:

Confirmation of acceptance of the cancellation / change of the order will be sent to the email address from which the request came.

Refunds are made only to the card with which the order was paid.

Refunds are made to the User by the Project within a maximum of 48 hours from the date of confirmation of the application to cancel the purchase. The term for crediting funds to the card is determined by the terms of the card issuing bank.


For any questions please contact E-MAIL info@questeri.com

Activities in the Netherlands are carried out from a legal entity:
CitiQuests International B.V.
Jane addamslaan 46
1187 DA Amstelveen
The Netherlands
KvK number: 75770261 (company registration number)



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